Last Updated: February 12, 2026

Cigar Castle (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cigarcastle.com or interact with us in-store or online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third‑party providers; we do not store full credit card numbers)

• Account login details

• Messages sent through contact forms or customer service channels

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Referring website

• Cookies and tracking technologies (see Section 6)

Information from Third Parties

We may receive information from:

• Payment processors

• Marketing partners

• Social media platforms (if you interact with our content)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about purchases, promotions, and updates

• Improve our website, products, and customer experience

• Personalize your browsing and shopping experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal and regulatory requirements (including age verification for tobacco products)

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Service providers (payment processors, shipping carriers, email marketing platforms, website hosting)

• Compliance partners (age verification services, fraud prevention tools)

• Legal authorities when required by law or to protect our rights

All third‑party partners are required to safeguard your information.

4. Age Verification

Cigar Castle sells tobacco products and is committed to responsible retailing.

We may use third‑party age verification services to confirm that customers are 21 years of age or older, as required by federal and state law.

5. Data Security

We use industry‑standard security measures to protect your information, including:

• SSL encryption

• Secure payment gateways

• Access controls and monitoring

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functions

• Remember your preferences

• Analyze site traffic

• Support marketing and advertising

You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Your Choices & Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your data

• Opt out of marketing communications

• Limit certain types of data processing

To make a request, contact us at info@cigarcastle.com.

8. Email & SMS Communications

If you subscribe to our newsletter or SMS alerts, you may receive:

• Product announcements

• Promotions

• Event invitations

• Order updates

You can unsubscribe at any time using the link in our emails or by replying STOP to SMS messages.

9. Third‑Party Links

Our website may contain links to third‑party websites.

We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The “Last Updated” date at the top will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Cigar Castle

11724 N. 56th St

Tampa, FL 33617

Info@CigarCastle.com

813-985-1300