FAQ
- Home
- FAQ
Frequently Asked Questions
Simply browse or use the search features available on the site and when you find something you like hit the “add to cart” button!
We accept Visa, Mastercard, Discover and American Express. You can use a bank debit card as long as it has one of these logos.
Yes! We use advanced encryption and secure technology to safeguard your information. We will never sell any of your information. Refer to our privacy policies page for detailed information.
No, you do not need an account to order from CigarCastle.com but it will help speed up future transactions by safely storing your billing and shipping address – we will never store credit card information.
Yes, we deal strictly with authorized brokers or directly with manufacturers.
No, it is currently illegal to sell or possess Cuban cigars due to the trade embargo.
We charge a flat $10 shipping fee and ship via USPS and UPS.
No, due to the varied laws regarding importing tobacco to other countries we currently do not ship internationally.
We typically process your order in 1 to 2 business days. Once shipped, depending on your location it can take 2 to 5 business days depending on your location.