Shipping & Returns Policy

Last Updated: 1st April 2025

At Cigar Castle, we are committed to providing you with the highest quality products and exceptional service. Please review our shipping and returns policy carefully before making a purchase.

Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • We offer Standard Shipping (5-7 business days).
  • Shipping is via USPS.
  • Tracking information will be provided via email once the order has shipped.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or internationally.
  • Due to federal and state regulations, we may restrict shipping to certain locations. Please check your local laws before ordering.
  • An adult 21 years or older must be available to sign for the delivery.

Shipping Fees & Taxes

  • Shipping costs are calculated at checkout based on location and selected shipping method.
  • Applicable state and federal taxes will be applied at checkout.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at [email protected] within 48 hours of delivery confirmation.
  • We will work with the shipping carrier to resolve the issue, but Cigar Castle is not responsible for lost or stolen packages once marked as delivered.

Returns & Refunds Policy

All Sales Are Final

  • Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.
  • If you receive a defective or incorrect product, please contact us at [email protected] within 48 hours of delivery, and we will work to resolve the issue.

Order Cancellations

  • Orders may be canceled within 24 hours of placement if they have not yet been processed for shipment.
  • Once an order has been shipped, it cannot be canceled or modified.

Age Verification & Legal Compliance

  • By purchasing from Cigar Castle, you confirm that you are at least 21 years old and comply with all applicable local, state, and federal laws.
  • Your age was verified upon entering this website, and you are expected to have provided accurate information.
  • We reserve the right to cancel orders if age verification cannot be confirmed.

For any questions or concerns regarding our Shipping & Returns Policy, please contact us at [email protected].

Thank you for choosing Cigar Castle!